FREE SHIPPING IN 24/48 HOURS
FREE SHIPPING IN 24/48 HOURS
It is important that you carefully read the following general terms of Website Use and Sale of Products, so that you are properly informed and accept both the terms of access and navigation of the website opticasisquella.com of CARLES SISQUELLA I MOLLÀ and the terms and conditions governing the acquisition of products offered by:
Hereinafter, “THE PROVIDER”.
Access by the User to opticasisquella.com, hereinafter “the Portal”, confers upon the person browsing it the status of User.
Before using the Portal, the User must read these General Terms of Use. Browsing the Portal implies acceptance of these terms. If the User does not agree with them, they must refrain from using the Portal.
Access to certain content, services or functionalities may be subject to specific terms. In that case, such terms will be shown to the User and, where appropriate, must be expressly accepted.
Acceptance of these General Terms of Use does not replace the acceptance of other terms that may be applicable, such as the General Terms of Contracting, the Privacy Policy, the Cookies Policy or any other specific terms related to specific services.
The PROVIDER may modify at any time the presentation, configuration, content, services and legal information of the Portal, always respecting the applicable regulations. When changes are relevant to the User, they will be informed through appropriate means. In accordance with the provisions of articles 126 and 126 bis of Royal Decree 1/2007 of 16 November.
To use certain services or make purchases through the Portal, the User may need to register beforehand using the forms provided for this purpose.
The User must provide true, accurate, complete and up-to-date data. Fields marked as mandatory must be filled in to complete the registration or use the corresponding service.
To register on the Portal, the User must be over 18 years of age. The User account is personal and non-transferable.
The registered User will have a personal password. This password may be modified or recovered by following the procedure indicated on the Portal. The User undertakes to keep their access keys confidential and not to allow their use by third parties.
The User must immediately notify the PROVIDER of any unauthorized use of their account, loss of password or suspicion of improper access. As long as this situation is not communicated, the PROVIDER will not be liable for any damages that may arise from improper use of the account by third parties.
The User may unsubscribe at any time by accessing the section enabled in their account or by requesting it through the contact means available on the Portal.
Once the cancellation has been processed, the User may request a new registration, unless there is a justified cause that prevents it, such as breach of these Terms of Use, the existence of a pending conflict with the PROVIDER or any other legally applicable circumstance.
Unsubscription as a User will not affect any obligations that may be pending between the parties, nor the retention of those data that must be maintained during the legally required periods.
The Portal may include links or hyperlinks to third-party websites. These links are provided solely for the User’s convenience or to provide additional information.
The PROVIDER shall not be liable, except in those cases where the law expressly provides otherwise, for the content, operation, availability, accuracy or legality of third-party websites that may be accessed through such links.
If the User becomes aware that any linked page contains unlawful, illegal or contrary to third-party rights content, they may notify the PROVIDER so that it may assess the removal or deactivation of the corresponding link.
The information available on the Portal may be consulted by Users, provided that it is used lawfully, personally and respectfully of the rights of the PROVIDER and third parties.
Commercial or advertising exploitation of the Portal’s content is not permitted without prior written authorization from the PROVIDER.
It is also not permitted to reproduce, distribute, publicly communicate, transform, adapt or modify the content, structure, design or elements of the Portal, except in cases permitted by law or when express authorization from the PROVIDER has been obtained.
Access to the Portal by minors is not permitted when it involves registration, contracting or providing personal data without the authorization of their parents, guardians or legal representatives. The PROVIDER may carry out appropriate checks when deemed necessary.
The PROVIDER is not responsible for the accuracy of the data provided by the User. The User is responsible for ensuring that the information provided is correct, up-to-date and truthful.
Failure to comply with these obligations may result in the suspension or deletion of the User’s account, as well as the exercise of the corresponding legal actions. In such cases, the User shall not be entitled to claim compensation for the suspension or cancellation of their account when such measure is justified.
The PROVIDER has adopted reasonable technical and organizational measures, in accordance with the state of the art and its capabilities, to ensure the proper functioning of the Portal and to reduce errors, security failures or interruptions.
However, the PROVIDER cannot guarantee that the Portal will be available continuously and uninterrupted, nor that it will be completely free of errors, technical incidents, viruses or other harmful elements. Although the PROVIDER adopts reasonable measures to prevent them.
The PROVIDER shall not be liable, except in cases provided for by law, for damages that may arise from improper use of the Portal by the User, from breach of these Terms of Use or from actions carried out by third parties unrelated to the PROVIDER.
The PROVIDER does not guarantee that the Portal’s content is suitable for all specific purposes that the User may intend.
When the Portal includes content provided by third parties, the PROVIDER does not guarantee its accuracy, legality, reliability or usefulness, except in those cases where it has effective control over such content.
The PROVIDER is the owner, or has the corresponding licenses, of the intellectual and industrial property rights of the Portal, including its design, structure, programming, texts, images, logos, trademarks, trade names, content and other elements that comprise it.
Access to or browsing of the Portal does not grant the User any intellectual or industrial property rights over these elements, except for the right strictly necessary to use the Portal in accordance with these Terms of Use.
The User may access the Portal and consult its content for personal use. They may also print or save a private copy of the content, provided it is for personal and non-commercial use.
The following are prohibited, except with prior written authorization from the PROVIDER or the corresponding owners:
All intellectual and industrial property rights over the Portal and its content are expressly reserved.
If the User becomes aware of the existence of unlawful, illegal content, contrary to current regulations or that may infringe intellectual or industrial property rights, they may notify the PROVIDER by email: info@opticasisquella.com
These General Terms of Contracting regulate the contracting process for products and/or services offered through the Portal.
These terms have been drawn up in accordance with applicable Spanish regulations, including, among others, Law 34/2002, on Information Society and Electronic Commerce Services, Law 7/1998, on General Terms of Contracting, Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users, Law 7/1996, on Retail Trade Regulation, when applicable, and Law 6/2020, regulating certain aspects of electronic trust services.
The PROVIDER informs the User that the necessary steps to contract products and/or services are those indicated in these General Terms, as well as those shown during the browsing and contracting process on the Portal.
By entering into a contract, the User declares that they know and accept these steps as necessary to acquire the products or receive the services offered.
During the contracting process, the User must provide the information requested in the corresponding forms. Data marked as mandatory will be necessary to correctly process the contract.
The information provided by the User during the contracting process will be processed and retained by the PROVIDER in accordance with applicable regulations and as indicated in the Privacy Policy.
The User may request information about the operations carried out by them on the Portal during the previous 6 months, by written request or by email addressed to the PROVIDER.
The User is responsible for ensuring that the data provided during the contracting process is correct, complete and up-to-date. Any modification, correction or update of such data must be made following the indications available on the Portal or by contacting the PROVIDER through the enabled means.
The purpose of this document is to regulate the terms applicable to access to information available on the Portal, as well as to commercial relations that may arise between the PROVIDER and USERS who purchase products and/or services through said portal, hereinafter “Clients”.
Contracting any product or service offered through the Portal requires prior acceptance of these General Terms of Contracting, as well as, where applicable, the specific terms that may apply to certain products or services.
These terms will be published on the Portal so that Clients can consult, save or print them before contracting.
The PROVIDER may modify these General Terms when deemed necessary, by publishing the updated version on the Portal. The applicable terms will be those in force at the time the Client enters into the contract.
When modifications negatively affect the access, use or enjoyment of digital content or services contracted by the Client, the PROVIDER will inform them clearly and comprehensibly. In such cases, the Client may exercise the rights recognized by applicable regulations, including, where applicable, the right to terminate the contract in accordance with article 126 bis of Royal Legislative Decree 1/2007.
Contracts made through the Portal, after identification of the Client by their username and password, will be understood to be validly made by the Client and will be binding on both parties.
Acquiring products or services through the Portal implies full acceptance of these General Terms of Contracting and, where applicable, of the specific terms that may apply. The Client will be responsible for properly keeping their access keys and preventing their use by unauthorized third parties.
Contracting through the Portal is reserved for adults or legally emancipated minors. If a minor enters into a contract by falsifying their age or without the necessary legal authorization, the PROVIDER may cancel the order and adopt the necessary measures to restore the services provided, where legally applicable.
The PROVIDER will not assume responsibility for contracts made by minors without proper authorization. Likewise, it may claim from parents, guardians or legal representatives any damages caused by the falsity of the data provided, whenever legally applicable.
Acceptance of these General Terms implies that the Client:
These terms will have an indefinite duration and will remain in force as long as they are published on the Portal. They will apply to all contracts made through the website, without prejudice to specific terms that may apply to certain products or services.
On the one hand, as the PROVIDER of information society services and owner of the Portal opticasisquella.com:
And on the other hand, as CLIENT, the individual or legal entity that registers or contracts through the Portal, through the enabled identification means, such as username and password, or other systems that may be established at any time.
The CLIENT will be responsible for ensuring that the data provided during registration or contracting is truthful, complete and up-to-date.
Access to and consultation of information, products and/or services published on the Portal will be free and free of charge, unless for certain services the need for registration, prior identification or acceptance of specific terms is expressly indicated.
To initiate the process of contracting products and/or services, the CLIENT must follow the steps indicated on the Portal and provide the information requested at each stage.
The electronic contracting process will be carried out through the means enabled on the Portal. Before confirming the contract, the CLIENT may review the data entered and, where appropriate, correct possible errors.
The contract will be formalized when the CLIENT expressly accepts these General Terms, confirms the order or service request and receives the corresponding confirmation from the PROVIDER, unless another specific procedure is indicated.
The CLIENT may request the cancellation or deletion of their account by following the procedure enabled on the Portal or by contacting the PROVIDER.
The PROVIDER may suspend or cancel the CLIENT’s access to the Portal when there is a breach of these General Terms, improper use of the account, non-payment, fraudulent activity or any other legally justified cause.
The products and/or services offered by the PROVIDER will be published on the Portal.
In each case, the PROVIDER will provide essential information about the product or service offered, including, where applicable:
The images, descriptions or graphic elements included on the Portal are for informational purposes. However, the PROVIDER will publish the information in a clear, up-to-date manner and adjusted to the actual characteristics of the product or service offered.
If a product or service is not available, the PROVIDER will inform the CLIENT as soon as possible. In this case, the CLIENT may choose, where applicable, between receiving an alternative product or service of similar characteristics or requesting a refund of the amounts paid.
When a refund is due, it will be made without undue delay and through the same payment method used by the CLIENT, unless both parties expressly agree otherwise.
The CLIENT may select the products and/or services available on the Portal and add them to the shopping cart.
The cart will show basic contract information, including the selected products and/or services, quantity, price and total amount. Before finalizing the purchase, taxes, additional costs, applicable discounts and other concepts associated with the order will be calculated, where applicable.
The shopping cart does not imply the formalization of any contract nor does it create an obligation to purchase for the CLIENT or to provide a service for the PROVIDER. It is merely a preliminary space where the CLIENT can review or simulate their order before confirming it.
From the cart, the CLIENT may initiate the contracting process by following the steps indicated on the Portal:
Once the products and/or services they wish to contract have been selected, the CLIENT must validate the shopping cart.
At this stage, a summary of the order will be shown, including, where applicable:
After validating the cart, the CLIENT must provide or confirm the data necessary for billing and, where applicable, for delivery or service provision.
The CLIENT is responsible for ensuring that the data provided is correct, complete and up-to-date.
Before continuing with the contracting process, the CLIENT must expressly accept these General Terms of Contracting by ticking the corresponding box. If they do not accept these terms, the Portal will not allow them to continue with the contracting process.
Once the necessary data has been entered or confirmed, the CLIENT must select the available payment method they wish to use.
The PROVIDER may offer, among others, the following payment methods, provided they are enabled on the Portal at the time of contracting:
When payment is made through external platforms or payment gateways, the CLIENT may be redirected to said platforms to securely complete the transaction.
The PROVIDER does not store complete bank card data or other payment methods when managed directly by external payment service providers.
Before confirming the order, the CLIENT must expressly accept these General Terms of Contracting.
Likewise, they must have been able to consult the Privacy Policy, the Cookies Policy and any other applicable legal information before finalizing the contract.
To finalize the process, the CLIENT must press the button enabled to confirm the purchase or contract, such as “Pay now”, “Complete purchase” or equivalent expression.
Before confirming payment, the CLIENT may review the order details and correct possible errors.
Once the contract has been made and payment confirmed, the PROVIDER will send the CLIENT, within a maximum period of 24 hours, an order confirmation email.
This email will include a summary of the contract made, with essential order information, its status and, where applicable, the estimated delivery date, service provision or availability of the contracted product or content.
This email will serve as proof of the contract made, without prejudice to the corresponding invoice when applicable.
If the CLIENT must collect a product or documentation at a physical location, the PROVIDER will inform them of the necessary requirements for such collection, including, where applicable, the presentation of the proof of purchase or an identification document.
When the in-store or physical point collection modality is offered, the CLIENT must select the available collection location. Product availability will be subject to stock at the time of order preparation.
The formalization of the order will not imply a definitive reservation of the product until the PROVIDER expressly confirms its availability.
If the order cannot be fulfilled due to lack of availability, the PROVIDER will inform the CLIENT as soon as possible and may offer them, where applicable, one of the following alternatives:
In the case of a refund, it will be made without undue delay and, unless otherwise agreed, through the same payment method used by the CLIENT.
The prices of the products and/or services offered on the Portal will be shown in euros (€) and will include applicable taxes, unless expressly stated otherwise.
Before finalizing the contract, the CLIENT may review the complete details of the order, including, where applicable:
The applicable prices will be those published on the Portal at the time the CLIENT confirms the order or contract.
The CLIENT accepts that the price of some products and/or services may vary before finalizing the contract. However, once the order is confirmed, the applicable price will be that indicated at the time of contracting, except for a manifest error in the published price.
The PROVIDER will issue the corresponding invoice in accordance with applicable regulations.
By accepting these General Terms of Contracting, the CLIENT agrees to receive invoices in electronic format. However, if they wish to receive the invoice on paper, they may request it by sending an email to info@opticasisquella.com, properly identifying themselves and indicating the corresponding order or contract number.
Once the products and/or services have been selected and the order reviewed, the CLIENT may initiate the payment process through the means enabled on the Portal.
The PROVIDER may offer, depending on availability at each moment, the following payment methods:
Bank card.
Payment by card will be made through a secure connection and via the payment gateway enabled by the corresponding financial institution or payment service provider.
During the payment process, the CLIENT must enter their card details in the secure environment of the payment provider. The PROVIDER will not have full access to or store the bank card data, except for those minimal data that may be necessary for the confirmation of the transaction or compliance with legal obligations.
Once payment is authorised by the financial institution, the process will return to the PROVIDER’s Portal to confirm the contract.
PayPal.
When this option is available, the CLIENT may make the payment through PayPal, in accordance with the terms of said provider.
If using this payment method involves additional costs, these will be informed to the CLIENT before confirming the transaction.
Other payment methods.
The PROVIDER may enable other payment systems, which will be indicated on the Portal before finalising the contract.
If for any reason the charge or payment confirmation cannot be made, the contracting process may be automatically cancelled and the contract will not be considered formalised. In this case, the PROVIDER will inform the CLIENT through the contact details provided, whenever possible.
Payment security measures
The Portal uses appropriate technical and organisational security measures to protect information during the contracting and payment process.
Among other measures, secure connections, communication encryption, access control systems, secure payment gateways and other mechanisms aimed at preventing unauthorised access or misuse of information may be used.
The CLIENT accepts that the necessary data may be processed to verify their identity, authenticate the transaction and correctly manage the payment.
The PROVIDER will not authorise transactions that are illegal, fraudulent or contrary to applicable regulations, the terms of payment service providers or the rules established by card issuers.
It is prohibited to use the Portal to acquire products or services through unauthorised, fraudulent payment methods, by third parties without consent or in any way contrary to law.
The CLIENT must indicate, during the contracting process, the delivery address or location for the order.
The PROVIDER may use the means of transport and logistics operators it considers appropriate to deliver to the address provided by the CLIENT. When applicable, the Portal may inform of the transport operator used for shipping.
The estimated delivery time will be that indicated during the purchase process or in the order confirmation. As a general rule, and unless otherwise stated, the delivery time will be 1 to 4 working days from confirmation and payment of the order.
For deliveries to the Balearic Islands, the estimated time may be 2 to 7 working days. For deliveries to the Canary Islands or international shipments, when available, the time will be that indicated in each case before finalising the contract.
The usual territorial scope of delivery will be mainland Spain and the Balearic Islands. For shipments to the Canary Islands or international destinations, the CLIENT must contact the customer service department beforehand by telephone on 933019726 or by email at info@opticasisquella.com, unless the Portal allows this shipment to be managed directly.
The CLIENT must provide a correct, complete delivery address where it is possible to receive the order during normal delivery hours. The PROVIDER will not be liable for delays or incidents arising from false, inaccurate, incomplete or out-of-date delivery details.
When necessary to prove delivery, identification of the person receiving the order and the signature of the corresponding receipt may be requested.
Once the shipment has been confirmed, the CLIENT may receive a link or tracking information by email, SMS or other contact details provided during the contracting process.
When the logistics operator allows it, the CLIENT may request changes of address or delivery date, always within the conditions established by the carrier and without prejudice to any additional costs that may apply.
Failed delivery and return of the order
The carrier will make a first delivery attempt at the address indicated by the CLIENT.
If the CLIENT is absent or delivery is not possible, the carrier may leave a notice or contact the CLIENT by SMS, email or telephone call to arrange a new delivery.
If 5 calendar days have elapsed since the failed delivery notice and the CLIENT has not contacted the carrier or provided a new delivery date, the order may be returned to the PROVIDER’s warehouses.
In this case, the CLIENT must assume the reasonable costs arising from the return to origin and, where applicable, the new shipment, provided that such costs have been clearly and itemised before contracting.
The PROVIDER will offer the CLIENT a reasonable solution, which may consist of rescheduling the delivery or proceeding to refund the amount paid, deducting only the costs actually incurred and duly informed, where legally applicable.
Damages or incidents in delivery
If the order arrives with visible damage to the packaging or the product, the CLIENT may refuse the delivery or accept it, noting the incident on the delivery note or receipt.
If the damage is not visible at the time of delivery, the CLIENT must notify the PROVIDER as soon as possible and, preferably, within 48 hours of receipt, to facilitate the management of the claim against the carrier.
The foregoing is without prejudice to the rights of the CLIENT under consumer and user regulations.
The risk of loss or damage to the product will pass to the CLIENT when they, or a third party indicated by them other than the carrier, have materially received the order.
Shipping costs, when applicable, will be informed to the CLIENT before finalising the contracting process.
Such costs may include, as applicable, the costs of preparation, handling, packaging, transport and delivery of the order.
Shipping costs will apply to each order individually. For this reason, it is recommended that the CLIENT include all products they wish to purchase in a single order, whenever possible, to optimise transport costs.
Unless expressly stated otherwise, product prices do not include shipping costs or other complementary services.
However, the PROVIDER may offer free shipping in certain cases, promotions or minimum purchase amounts. If this option applies, the CLIENT will be clearly informed before confirming the order.
For guidance purposes, and provided they are in force at the time of contracting, shipping costs may be as follows:
| Destination | Shipping costs (VAT included) |
|---|---|
| Mainland Spain | €3.50 |
| Balearic Islands | €9.00 |
The final shipping costs will be those indicated on the Portal before the CLIENT confirms the purchase.
If shipments are not made to certain areas, such as the Canary Islands, Ceuta, Melilla or international destinations, this circumstance will be communicated to the CLIENT during the purchase process or through the enabled contact methods.
When the CLIENT requests a shipment to an area not included in the standard rates, they must contact the PROVIDER beforehand to confirm service availability, the estimated time and the corresponding cost.
In accordance with applicable regulations on consumers and users, the CLIENT has a period of 14 calendar days to exercise their right of withdrawal, without the need to justify their decision.
The withdrawal period will begin to count:
To exercise the right of withdrawal, the CLIENT must communicate their decision to the PROVIDER clearly and unequivocally before the 14-calendar-day period expires.
The communication may be made by sending an email to info@opticasisquella.com, indicating:
Alternatively, the right of withdrawal may be exercised using the attached model letter.
Once the request is received, the PROVIDER will contact the CLIENT to manage the return, where applicable.
Similarly, from 19 June 2026, the possibility of requesting withdrawal via a dedicated tab will be enabled on the website.
Return of products
The CLIENT must return the products without undue delay and, in any case, within a maximum period of 14 calendar days from the date they communicate their decision to withdraw.
The CLIENT must send or deliver the products following the instructions provided by the PROVIDER.
Unless the PROVIDER indicates otherwise or expressly assumes such costs, the direct costs of return will be borne by the CLIENT, provided they have been informed of this before contracting.
For the return to be managed correctly, it is recommended that the product be returned in its original packaging, together with the invoice or proof of purchase.
The absence of the original packaging will not prevent the exercise of the right of withdrawal. However, the CLIENT will be responsible for any diminution in the value of the product resulting from handling other than that necessary to verify its nature, characteristics or functioning.
Before making the return, the CLIENT must ensure that the product is properly protected and packaged to avoid damage during transport.
Refund
In the event of a valid withdrawal, the PROVIDER will refund to the CLIENT all payments received, including, where applicable, the initial ordinary delivery costs.
However, if the CLIENT chose a delivery method more expensive than the ordinary delivery offered by the PROVIDER, the additional costs arising from that choice will not be refunded.
The refund will be made without undue delay and, in any case, within a maximum period of 14 calendar days from the date the CLIENT communicates their decision to withdraw.
The PROVIDER may withhold the refund until they have received the products or until the CLIENT has provided proof of their return, whichever condition is met first.
The refund will be made using the same payment method used by the CLIENT for the purchase, unless the CLIENT has expressly accepted another means of refund and provided that it does not involve any additional cost for them.
Withdrawal form model
The CLIENT may use the following form model, although its use is not mandatory:
To the attention of CARLES SISQUELLA I MOLLÀ
I hereby communicate that I withdraw from the contract of sale or provision of the following product or service:
Contracted product/service: ___________________________
Order number: ___________________________
Order received on: ___________________________
Name and surname of the CLIENT: ___________________________
Address of the CLIENT: ___________________________
Contact email or telephone: ___________________________
Date: ___________________________
Signature of the CLIENT, only if submitted on paper: ___________________________
Exceptions to the right of withdrawal
In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal shall not apply, among others, in the following cases:
Defective, damaged or incorrect products
If the CLIENT receives a defective, damaged or incorrect product, they must notify the PROVIDER as soon as possible by email to info@opticasisquella.com
In such cases, the PROVIDER will offer the CLIENT, as applicable and in accordance with applicable regulations, the replacement of the product, repair, delivery of the correct product, price reduction or refund of the amount paid.
When the return is due to an error attributable to the PROVIDER or the receipt of a defective or incorrect product, the PROVIDER will assume the corresponding return costs.
When the purchased product presents a lack of conformity, the CLIENT will be entitled to the guarantees recognised by the applicable regulations on consumers and users.
It will be understood that there is a lack of conformity, among other cases, when the product:
As a general rule, products will be covered by the legal guarantee of 3 years from the date of delivery, under the terms set out in Royal Legislative Decree 1/2007 and other applicable regulations.
The CLIENT must inform the PROVIDER of the lack of conformity as soon as they become aware of it, indicating the nature of the problem, the time it appeared and the circumstances in which it was detected.
The communication may be made by email to info@opticasisquella.com, providing, where possible:
The PROVIDER may verify the existence of the lack of conformity, its origin and the time it occurred, always in accordance with applicable regulations.
In the event of a lack of conformity, the CLIENT may request the repair or replacement of the product, unless one of these options is impossible or would involve disproportionate costs for the PROVIDER.
The repair or replacement will be free of charge for the CLIENT, including the necessary costs of shipping, transport, labour or materials, where legally applicable.
If the repair or replacement is not possible, is not carried out within a reasonable period or is not adequate, the CLIENT may request, as applicable, a price reduction or termination of the contract with refund of the amount paid.
When the incident is due to breakages, defective products or errors attributable to the PROVIDER in the processing of the order, the return will be made at no cost to the CLIENT. In such cases, the PROVIDER will assume the corresponding shipping and return costs.
The refund, when applicable, will be made without undue delay and, in any case, within the legally established periods, using the same payment method used by the CLIENT, unless another method is expressly agreed.
Returns that are not motivated by a lack of conformity, defect, order error or cause attributable to the PROVIDER shall be governed by the provisions of the section on the right of withdrawal. In these cases, the direct costs of return may be borne by the CLIENT, provided they have been previously informed.
Partial returns of an order will give rise, where applicable, to partial refunds proportional to the returned product or products.
The guarantee will not cover damage arising from improper use of the product, improper handling, knocks, normal wear and tear, lack of maintenance, intervention of unauthorised third parties or any other cause not attributable to the PROVIDER.
The CLIENT may contact the PROVIDER’s customer service department to make inquiries, report incidents, request information or submit complaints related to the products and/or services contracted.
The customer service department will be available from Monday to Friday, working days, from 9:00 a.m. to 8:00 p.m., through the following means:
Inquiries or complaints will be dealt with as soon as possible. As a guideline, the PROVIDER will endeavour to respond within 48 to 72 working hours, unless the complexity of the inquiry or incident requires a longer period.
Where applicable, the CLIENT may request or access official complaint forms in accordance with the applicable regulations on consumers and users.
The PROVIDER shall not be liable for delays, non-compliance or interruptions of service due to causes of force majeure or circumstances beyond its reasonable control.
The following shall be considered causes of force majeure, among others:
In such cases, the PROVIDER’s obligations will be suspended for the duration of the situation that prevents or delays compliance.
The PROVIDER will take reasonable measures within its power to reduce the effects of such circumstances and resume the provision of the service as soon as possible.
The PROVIDER will take reasonable measures to ensure the proper functioning of the Portal. However, it cannot guarantee that the Portal will be available continuously, uninterruptedly or free of errors at all times.
The PROVIDER shall not be liable for interruptions, technical failures, temporary unavailability of the Portal, connection errors, maintenance tasks, network incidents or any other technical circumstance beyond its reasonable control.
Likewise, the PROVIDER cannot guarantee the absolute absence of viruses, malicious programs or other harmful elements on the Portal or on the servers from which the service is provided, although it will adopt appropriate security measures to prevent such incidents.
The CLIENT will be responsible for having the appropriate technical means to access the Portal, as well as for protecting their own devices, systems and communications.
If any of the clauses of these General Terms is held to be null, invalid, illegal or unenforceable by a competent authority, such clause shall be deemed not to have been included or shall be interpreted as closely as possible to applicable law.
The nullity or unenforceability of a clause shall not affect the validity of the remaining terms, which shall continue to be fully applicable.
The PROVIDER may suspend or cancel the CLIENT’s access to the Portal or to the contracted services when there is a justified cause, including:
The suspension or cancellation of access shall not prevent the PROVIDER from exercising any legal actions that may correspond to it.
Likewise, the CLIENT may request the cancellation of their account or the termination of the contractual relationship by following the procedures enabled on the Portal or by contacting the PROVIDER, without prejudice to any pending obligations that may exist between the parties.
These General Terms shall be governed by and interpreted in accordance with Spanish law.
In the event of any dispute relating to the interpretation, performance or execution of these terms, the parties shall submit to the courts and tribunals that are competent in accordance with applicable law.
When the CLIENT has the status of a consumer or user, the courts and tribunals of the CLIENT’s domicile shall be competent, in accordance with current legislation.
When the CLIENT does not have the status of a consumer or user and acts within the framework of a business or professional activity, the parties may submit to the courts and tribunals that legally correspond.
